ByAlicia McGarry
Customer experience (CX) teams often face a complicated puzzle when it comes to budgetary decisions and resource allocation within their organizations. While the increasing understanding of the potential for AI…
BySharon Moran
Goldman Sachs was founded in 1869 and joined the New York Stock Exchange in 1896. Since 2016, Goldman Sachs has begun moving into consumer financial products. The company is headquartered…
BySharon Moran
Traditional investors have several mechanisms for achieving their desired portfolio risk level. One of the most common methods involves the use of correlations. The more well-known 60/40 and 80/20 models…
ByRiya Pahuja
Voice of the customer (VoC) is a term used in modern business practices to describe customers’ feedback about their experience with the products and services both inside and outside any…
ByNicholas Denittis
This article was initially written as part of a PDF report sponsored by Yseop and was written, edited, and published in alignment with our Emerj-sponsored content guidelines. Learn more about…
ByNicholas Denittis
Around five years ago, the promise of chatbots and conversational interface (CI) vendors to significantly enhance operations and customer satisfaction led to a bubble in investment from financial institutions (FIs)…