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AI Tools for Voice of the Customer in Banking – Two Use Cases
Article

AI Tools for Voice of the Customer in Banking – Two Use Cases

ByRiya Pahuja February 15, 2023February 15, 2023

Voice of the customer (VoC) is a term used in modern business practices to describe customers’ feedback about their experience with the products and services both inside and outside any…

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AI Applications in Banking Compliance by Regulation – An Executive Guide
Article

AI Applications in Banking Compliance by Regulation – An Executive Guide

ByMatthew DeMello December 19, 2022December 23, 2022

Compliance workflows across financial services are no strangers to AI. Noncoding enterprise leaders are often awash in reports on how robust the AI vendor market is for AML and KYC…

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