AI Tools for Voice of the Customer in Banking – Two Use Cases
Voice of the customer (VoC) is a term used in modern business practices to describe customers’ feedback about their experience with the products and services both inside and outside any…
Voice of the customer (VoC) is a term used in modern business practices to describe customers’ feedback about their experience with the products and services both inside and outside any…
Financial services is an industry rife with repetitive processes and workflows that do not ultimately require human judgment to complete. Nearly three out of five leading banks polled [pdf] in…