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AI Tools for Voice of the Customer in Banking – Two Use Cases

ByRiya Pahuja February 15, 2023February 15, 2023

Voice of the customer (VoC) is a term used in modern business practices to describe customers’ feedback about their experience with the products and services both inside and outside any…

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Robotic Process Automation in Financial Services – Three Applications

ByMatthew DeMello December 12, 2022March 8, 2023

Financial services is an industry rife with repetitive processes and workflows that do not ultimately require human judgment to complete. Nearly three out of five leading banks polled [pdf] in…