ByAlicia McGarry
Customer experience (CX) teams often face a complicated puzzle when it comes to budgetary decisions and resource allocation within their organizations. While the increasing understanding of the potential for AI…
ByRiya Pahuja
Voice of the customer (VoC) is a term used in modern business practices to describe customers’ feedback about their experience with the products and services both inside and outside any…
ByMatthew DeMello
Financial services is an industry rife with repetitive processes and workflows that do not ultimately require human judgment to complete. Nearly three out of five leading banks polled [pdf] in…