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The Foundational Phase of CX Transformation – with Aamar Hussain of Microsoft
Interview

The Foundational Phase of CX Transformation – with Aamar Hussain of Microsoft

ByAlicia McGarry April 12, 2023April 12, 2023

Customer experience (CX) teams often face a complicated puzzle when it comes to budgetary decisions and resource allocation within their organizations. While the increasing understanding of the potential for AI…

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AI Tools for Voice of the Customer in Banking – Two Use Cases
Article

AI Tools for Voice of the Customer in Banking – Two Use Cases

ByRiya Pahuja February 15, 2023February 15, 2023

Voice of the customer (VoC) is a term used in modern business practices to describe customers’ feedback about their experience with the products and services both inside and outside any…

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Robotic Process Automation in Financial Services – Three Applications
Article

Robotic Process Automation in Financial Services – Three Applications

ByMatthew DeMello December 12, 2022March 8, 2023

Financial services is an industry rife with repetitive processes and workflows that do not ultimately require human judgment to complete. Nearly three out of five leading banks polled [pdf] in…

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