ByAlicia McGarry
Customer experience (CX) teams often face a complicated puzzle when it comes to budgetary decisions and resource allocation within their organizations. While the increasing understanding of the potential for AI…
BySharon Moran
Goldman Sachs was founded in 1869 and joined the New York Stock Exchange in 1896. Since 2016, Goldman Sachs has begun moving into consumer financial products. The company is headquartered…
ByRiya Pahuja
PwC (PricewaterhouseCoopers) is a professional services firm that provides a range of consulting, audit, and advisory services to clients worldwide. Per its annual report, the company’s revenue was USD 50.3 billion,…
ByNicholas Denittis
‘Know Your Customer (KYC)’ compliance is what is commonly referred to by a legally-mandated, globally developed set of guidelines to ensure that banks, financial institutions (FIs), and other related enterprises…
ByNicholas Denittis
Like other legacy and document-dominated sectors, insurance is experiencing a digital transformation with AI as the main driver. AI and machine learning are enhancing everyday insurance processes, including quote generation,…
ByRiya Pahuja
Among financial cybercrime, money laundering is among the top concerns of global authorities today. In a poll for INTERPOL’s inaugural Global Crime Trend report released earlier this year, 67 percent…
ByRiya Pahuja
COVID gave the digitalization of modern business such a tremendous push forward that it advanced a decade in just a few years. Companies and sectors that had never imagined a…
ByMatthew DeMello
Compliance workflows across financial services are no strangers to AI. Noncoding enterprise leaders are often awash in reports on how robust the AI vendor market is for AML and KYC…
ByNicholas Denittis
Around five years ago, the promise of chatbots and conversational interface (CI) vendors to significantly enhance operations and customer satisfaction led to a bubble in investment from financial institutions (FIs)…
ByMatthew DeMello
Financial services is an industry rife with repetitive processes and workflows that do not ultimately require human judgment to complete. Nearly three out of five leading banks polled [pdf] in…