ByRiya Pahuja
PwC (PricewaterhouseCoopers) is a professional services firm that provides a range of consulting, audit, and advisory services to clients worldwide. Per its annual report, the company’s revenue was USD 50.3 billion,…
ByRiya Pahuja
Bank of Montreal (BMO) is a North American bank that provides personal and commercial banking, global markets, and investment banking. The bank caters to over 12 million customers with over…
ByRiya Pahuja
Voice of the customer (VoC) is a term used in modern business practices to describe customers’ feedback about their experience with the products and services both inside and outside any…
ByRiya Pahuja
As of 2023, AI and machine learning are widespread technologies in various applications and use cases throughout the financial services industry. Both demand factors in profitability needs, competition, and regulations…
ByRiya Pahuja
The concept of customer experience is reaching new heights with technological advancements. Mobile technology and applications are increasingly becoming part of consumers’ lives. The impact of technology on customer experience is growing…
ByRiya Pahuja
With so much competition in the market, it is easy for customers to switch their banking partners. Data and analysis of customers’ financial data help banks reduce churn by channeling…
ByRiya Pahuja
A cyber attack on a large-scale government IT services provider, SolarWinds, in 2019 allowed the hackers behind it to gain access to various high-profile entities, including email access to the…
ByRiya Pahuja
Among financial cybercrime, money laundering is among the top concerns of global authorities today. In a poll for INTERPOL’s inaugural Global Crime Trend report released earlier this year, 67 percent…
ByRiya Pahuja
COVID gave the digitalization of modern business such a tremendous push forward that it advanced a decade in just a few years. Companies and sectors that had never imagined a…
ByRiya Pahuja
The banking sector has come a long way from the days of standing in lines to withdraw cash or report an issue. Today, customers just tap on a phone screen…