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The Foundational Phase of CX Transformation – with Aamar Hussain of Microsoft
Interview

The Foundational Phase of CX Transformation – with Aamar Hussain of Microsoft

ByAlicia McGarry April 12, 2023April 12, 2023

Customer experience (CX) teams often face a complicated puzzle when it comes to budgetary decisions and resource allocation within their organizations. While the increasing understanding of the potential for AI…

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What to Know Before Applying Chatbots in Banking — With Peter Voss of Aigo.ai
Article

What to Know Before Applying Chatbots in Banking — With Peter Voss of Aigo.ai

ByNicholas Denittis December 12, 2022December 14, 2022

Around five years ago, the promise of chatbots and conversational interface (CI) vendors to significantly enhance operations and customer satisfaction led to a bubble in investment from financial institutions (FIs)…

Read More What to Know Before Applying Chatbots in Banking — With Peter Voss of Aigo.aiContinue

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