ByMatthew DeMello
Like many legacy and document-heavy industries in 2022, the entire financial services sector is undergoing a transformation through AI capabilities. These technologies have successfully disrupted many systems and processes once…
ByMatthew DeMello
In June 2014, a bombshell study from researchers at New York and McGill Universities found that a quarter of all mergers and acquisitions of public companies between 1996 and 2012…
ByNicholas Denittis
Chatbots have been a fixture of customer service life for the past few years and in the public eye for nearly a decade. Unfortunately, chatbots have garnered a reputation in…
ByNicholas Denittis
Banking is an industry well-known for its robust office culture. Even though banks performed incredibly well during the pandemic – record profits despite global uncertainty – some prominent banking leaders…
ByMatthew DeMello
In the wake of COVID-19, conversation agents remain a huge focus for financial institutions looking to maintain and winning market share through a seamless digital experience for the customer, not…
ByNicholas Denittis
Until recently, research has shown that banking companies have been somewhat hesitant regarding the business value of AI. A proliferation of external evidence indicates that the trend is quickly changing….
ByMatthew DeMello
AI is coming to banking and picking up speed. In a 2020 survey conducted by PwC Research, banks cited increased productivity and efficiencies, just ahead of revenue growth, as their…
ByMatthew DeMello
Following nearly a decade of rampant cybersecurity events and subsequent negative press, successful AI use cases in fraud detection and data security are catching the collective eyes of investors and…
ByNicholas Denittis
U.S. Bank is the fifth largest bank in the United States by total assets. Traded on the NYSE (symbol: USB), the company has a market capitalization of approximately $67 billion….
ByMegan Jarrell
As AI automation (aka, “intelligent automation,” or IA) in financial services quickly becomes mainstream, it attracts increased stakeholder interest as firms explore the possibility of unlocking value via increased efficiency,…
